Shane Reid

Customer Experience Director

Starting in the industry in 1998, much of my career has been involved in ICT GM and Sales Director roles working closely with data applications and their developers, and the implementation of these applications across both SME and Enterprise level organisations.

The real insight gained from this experience is that, more often than not, organisations are too focused on simply selling a product application rather than determining whether it’s genuinely the best means of addressing a customer’s data challenges and how it will be properly integrated with the customer’s other software applications to deliver optimum outcomes.

With my counsel, Server Cat avoids these obstacles and is instead poised to provide real service with tangible SLAs and solutions for business rather than just products.

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